One-Stop-Shop for customers looking for Service and Support help

End-to-end UX Design

Redesigned portal that achieved a 25% reduction in customer call volumes while maintaining 100% adherence to critical FDA and CAPA compliance guidelines.

Client

BD

Services

UI & UX Design

Industries

Healthcare

Date

January 2023

Email templates in Figma

The journey began with a vision: translate complex, high-stakes user problems while balancing technical and regulatory constraints.

Customer Portal Hub
Community Design - Wireframe

The results were staggering. I championed CX initiatives that dramatically increased service adoption from 6% to 54% within 24 months, demonstrating my commitment to delivering measurable patient and customer success.

I've spent 8 years making healthcare technology feel less like a system and more like a conversation. If that's the kind of designer you've been looking for, you just found her.

Let's Talk

EXPLORE

I've spent 8 years making healthcare technology feel less like a system and more like a conversation. If that's the kind of designer you've been looking for, you just found her.

Let's Talk

EXPLORE

I've spent 8 years making healthcare technology feel less like a system and more like a conversation. If that's the kind of designer you've been looking for, you just found her.

Let's Talk

EXPLORE